Earlier this month, I wrote to the Highways Agency about the appalling hold-up on the M11, in which a number of Harlow residents spent over six hours following an incident on the motorway. I've now received a response from the Highways Agency, who say that

"the Highways Agency is carrying out, with its partners, a full investigation into the incident and the problems that occurred for road users. Whilst this cannot make up for the difficulties people experienced that weekend, the Agency is determined to learn lessons from this and develop improved practices to lower, substantially, the risk of such delay and uncertainty occurring again."