Su was very concerned to hear from a local council tenant last night that a council contractor had visited to try to carry out works to her home, without making an appointment and without having his ID to show her. He later went back to his van to fetch his ID, but Su says:

"This resident did exactly the right thing, by asking for the contractor's ID card and not being prepared to let him in until he produced it. Always remember, for your own safety, to do the same.

I'm contacting Harlow Council to express my concern that a council contractor should have behaved in this way, and to ask the Council to reinforce to everybody doing work on behalf of the Council that they must produce ID when visiting residents' homes."